Variety Pack

Thank you for shopping at KootenayGlow Tallow Co. Our shipping policy ensures transparency and efficiency. 

Order Processing: All orders are processed within 2–3 business days. Orders are not processed or shipped on weekends or public holidays.

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• Shipping Rates & Delivery Estimates: Shipping charges are calculated at checkout.

  • Standard: 5-7 business days ($15.00).

  • Free Shipping: Free standard shipping on orders over $150.

• Shipment Confirmation & Tracking: A tracking number will be emailed once your order ships, generally active within 24 hours.

• International Shipping: We ship worldwide; duties/taxes are the responsibility of the customer.

• Damaged/Lost Items: If a shipment is damaged or lost, please contact us at info@kootenayglow.com within 30 days. 

Due to the handcrafted and personal nature of our tallow products, we cannot accept returns or exchanges once a package has been opened or used. To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. You have 30 days from the date of delivery to request a return. To start a return, please contact us at kristi@kootenayglow.com. Customers are responsible for the cost of return shipping. ​​​Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.