Shipping Policy

A Legal Disclaimer

Liability Disclaimer: KootenayGlowTallowCo. is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier.

Delays: All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by the shipping carrier,7-9 customs, or weather-related events.

Address Accuracy: Incorrectly provided addresses may lead to delivery failures or returns. KootenayGlowTallowCo. is not responsible for shipments lost due to incorrect address information provided by the customer.

Customs/International: International customers are responsible for all customs fees, duties, and taxes applied to their order.

Processing Times: Orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.

Shipping Policy

Thank you for shopping at KootenayGlow Tallow Co. Our shipping policy ensures transparency and efficiency.

Order Processing: All orders are processed within 2–3 business days. Orders are not processed or shipped on weekends or public holidays.

Shipping Rates & Delivery Estimates: Shipping charges are calculated at checkout.
- Standard: 5-7 business days ($15.00).
- Free Shipping: Free standard shipping on orders over $150.
Shipment Confirmation & Tracking: A tracking number will be emailed once your order ships, generally active within 24 hours.
International Shipping: We ship worldwide; duties/taxes are the responsibility of the customer.
Damaged/Lost Items: If a shipment is damaged or lost, please contact us at info@kootenayglow.com within 30 days.